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auctions.beyondthetreeline.com
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> Frequently
Asked Question (FAQ) Page
We understand
your time is valuable. We make it easy to receive thorough,
but concise, answers to frequently asked questions. If there are questions
still left unanswered, please ask! The more specific your question
is, the better we are able to target the response you are looking
for. If you need clarification, please let us know. Your questions
will be answered to our best ability.
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1 : |
"Can
you tell me about the Condition of the Products you sell?" |
Items
we sell are absolutely authentic, first-quality {as noted (NEW),
new with tags (NWT), new without tags (NWOT), or new in box
(NIB)}, are not used, not from an outlet, and not marked as seconds,
unless specifically indicated otherwise. Any applicable worksmanship
warranties or product durability guarantees are strictly between
bidder and product manufacturer.
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2 : |
"I
would like to save. How is Combined Shipping calculated?" |
Combined
S&H rates are available for multiple purchases shipping together! Calculated
using instructions below.
Step 1) Decide which items
to purchase. Next, select an available
shipping method for your region from the rate box below.
Step 2) Determine your "base
rate". The item with the highest quoted S&H
for the shipping method selected is your base rate.
Step 3) For each additional
item, add 50% of that item's quoted S&H rate
to the base rate. This is your new S&H rate total.
For example : Assume you purchase three items and select a shipment
type from the rate box below an items description text (bottom of
listings). Assume S&H rates are $8.00 on item #1, $5.00 on #2,
$4.00 on #3. To calculate total S&H rate, apply the base
rate ($8.00), plus 50% of quoted rate for item #2 ($2.50), plus
50% of quoted rate for item #3 ($2.00). Total would = $12.50.
When calculating shipping rates, always use the same shipment
method. Do not mix methods or your order will be incomplete!
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3 : |
"If
I live WITHIN the US, how much is Shipping & Handling
(S&H)?" |
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S&H Rates for Lower 48 US states are shown in the
S&H Rate Box. Rates may differ for AK, HI,
APO, FPO, & Territories.
For domestic US shipments, we use the US Postal Service
(USPS), DHL, & FedEx. 3rd-party account #'s are not permitted.
All shipments are insured via a private insurance carrier,
for full contents value (some limited exceptions).
Real-time tracking of current location and expected delivery
date may be available (depends upon method selected).
All US shipments are assigned delivery confirmation #s.
When offered, "Standard
Flat Rate" refers to First-Class, Priority, or Ground
services (we make the selection).
When offered, "UPS
2nd-Day Air" refers to Guaranteed 2nd-Day Air services
(from date of shipment). Service will likely be rendered
by DHL or FedEx. Our intent is to clearly offer "2nd-Day
Air" service, rather than infer that transit is via UPS
per se.
When offered, "Expedited"
refers to Guaranteed Next Day, Overnight Express services
(from date of shipment).
If "Expedited" is not listed as a shipping
option on the item page, please inquire. We are happy
to provide rate quotes for this service type.
Shipment Notification is made via e-mail. (some ISPs may
use spam filters that misfile or delete such messages. If
using multiple e-mail addresses to complete this transaction,
confirmation will not neccessarily be sent to all of them).
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4 : |
"If
I live OUTSIDE the US, how much is Shipping & Handling
(S&H)?" |
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We use the US Postal Service (USPS) to mail international
packages. (Anywhere! Everywhere!)
S&H Rates for INTERNATIONAL destinations are seperately
shown in the S&H Rate Box at bottom of listings. Certain
services are not available to all destinations. For example,
a list of countries accepting Global Priority Mail (GPM) is
shown
here. Some also limit GPM delivery to certain cities
only.
S&H Rates for CANADA and MEXICO, via Airmail,
are seperately noted on the shipping rate box of each item
page. If rates for service via Global Priority Mail (GPM)
to Canada or Mexico are needed, please inquire. Rates may
differ from those shown for GPM service to other international
destinations.
If "Global Express" is not listed as a shipping
option on the item page, please inquire. We are happy
to provide rate quotes for this service type.
Delivery dates are not available. Unless Global Express
is selected, real-time tracking of current location is
also unavailable.
All shipments are insured via a private insurance carrier,
for full contents value (some limited exceptions).
Shipment Notification is made via e-mail. (some ISPs may
use spam filters that misfile or delete such messages. If
using multiple e-mail addresses to complete this transaction,
confirmation will not neccessarily be sent to all of them).
Import duties, taxes, etc, if applicable, are imposed
by foreign governments & are buyers responsibility.
Estimates of what charges will apply, if any, are unavailable.
We abide by federal law & will not falsify values on customs
documentation.
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5 : |
"For
the safety of my purchase, how may I add Shipping Insurance?" |
SHIPPING
INSURANCE for the full value of your shipment is automatically
provided as part of S&H rates for all shipments.
We responsibly contract with a trusted and properly-bonded 3rd-party
insurance agent that requires exterior packaging and labels to be
left completely free of insurance markings. More information about
how shipping insurance works is available upon request.
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6 : |
"What
are my Responsibilties after I have made a purchase?" |
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PURCHASES ARE LEGALLY-BINDING!
Invoices are sent shortly after an item's bidding period ends.
Customers making additional purchases must inform us so
we can combine invoices and prepare.
YOU MUST REPLY WITHIN (2) DAYS
from date of first Invoice.
Please include full Name (avoid abbreviations), Payment
Method, and Shipping Address and Phone Number.
Also disclose details such as, are the item(s) being
sent to a Business? Is there a suite #? An Apartment or dormitory?
Is there a unit #?
PAYMENT MUST BE RECEIVED WITHIN
(7) DAYS! Late or incomplete payment will jeopardize
sale.
Please include Item #'s and Item Titles (or a copy of the
Invoice) along with payment.
FLORIDA (FL) RESIDENTS must
add 7.0% sales tax to item total (required
by FL Dept. of Revenue).
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7 : |
"Which
available Payments Methods may I use?" |
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Buyer
must reply to invoice within (2) days. Payment
must be received within (7) days!
Florida (FL) residents must
add 7.0% sales tax.
Our mailing addresses for payment types will be
made available upon purchase.
You may use any of the following
payment types (in US Dollars only):
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Money
Order, or Bank Cashiers Check payable to
"BEYOND
THE TREELINE, INC."
Personal Check, in addition, subject to
15-day fund clearance hold before shipment.
There are no exceptions. Personal Checks must
originate only from US-based banks.
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8 : |
"What
are the terms of your Return & Exchange Policy?" |
Returns
and exchanges, initiated by request within seven days of receipt,
require advance approval. We reserve the right to refuse any request
or return not to our satisfaction. Exchanges are strictly subject
to current availability. Replacement(s) are sent after exchangeable
item(s) are received, and upon presentment of new S&H rate. Cash
or cash equivalent refunds are not available. Refund denomination
issued as online store credit only, less a 15% restocking fee, and
valid for a period not exceeding six months from date of issue. Unused
value subject to expiration. Credit issued after the item(s) being
returned are physically received. All item(s) must be received within
seven days of approval, and should be sent trackable, insured, or
both. You must inform us when shipment is en route. Unless incorrect
item was received, neither original, nor return shipping can be refunded
or credited. All items for return or exchange must be in the same
condition purchased; unworn, unused, all tags still attached. Returns
not accepted from smoking homes, and not available to international
customers. |
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Best Regards,
BEYOND
THE TREELINE,
Inc.
beyondthetreeline.com
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We offer many selections from The North Face (customers often mispell
this as northface or thenorthface), TNF Tekware, A5 Series, Vaporwick,
Merrell, Montrail, Columbia Sportswear, Teva, Victorinox, Swiss Army
Knife, Oakley, Nike, Jeep, Nike ACG, Coleman, Fiskars, Gerber, G-Unit,
Ecko Unltd, Adidas, Wenger, Ecco, Timberland, Salomon, Lowa, Kelty,
Gregory, BTTL, Pearl Izumi, Burton, Marmot, Life is Good, and many
more technical gear and outerwear brands!
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